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COMPLAINTS
/ APPEALS PROCEDURE |
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1...
In the event of a candidate having a grievance with
West Riding County FA, or an employee of West Riding
County FA with regards to the delivery or training for
the course leading to a qualification, the candidate
should first contact the Course Director to air this
grievance.
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2...
If the candidate is unable to gain satisfaction from
this then an outline and rationale for the grievance
should be forwarded to the Course Organiser at West
Riding County FA, supported by the candidates full
name, the 1st4sport course number and their 1st4sport
candidate number. |
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3...
Following receipt of a grievance the Internal and
External verifiers will be asked to investigate the
allegations, the outcome of which will be presented to
the West Riding County FA Development Committee and
the following outcomes may result: |
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Grievance
justified – further investigation and an appropriate
action plan developed. Candidate will receive an
offer to re-take the course or receive a full refund |
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Grievance
not justified – no action taken |
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4...
If the candidate is unhappy with the outcome of the
appeal from West Riding County FA they are advised to
follow the appeals procedure of 1st4sport
Qualifications. Details of which will be in
their course candidate pack. |
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CANDIDATE
APPEAL AGAINST OUTCOMES OF
ASSESSMENT |
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5...
Where candidates wish to appeal against the assessment
outcome provided by tutor/assessors employed by West
Riding County FA, they should follow the above
procedures and the following outcomes may result:
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Grievance
justified – the candidate will be given another
assessment opportunity |
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Grievance
not justified – no action taken – assessment
outcome confirmed |
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6...
If the candidate is unhappy with the outcome of the
appeal from West Riding County FA they are advised to
follow the appeals procedure of 1st4sport
Qualifications. Details of which will be in
their course candidate pack. |
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7...
Where candidates wish to appeal against an assessment
outcome provided by external assessors employed by
1st4sport Qualifications, they are advised to follow
the appeals procedure of 1st4sport Qualifications.
Details of which will be in their course candidate
pack. |
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